Tips for Records, Claims & Disputes
Explore all tips for Records in Claims & Disputes, with every available item in one place.
Tips
Keeping a diary that counts
A diary entry is evidence only when it says who, where, what and for how long.
Giving notices the contract recognises
Entitlement usually turns on who wrote what within which window, not on who suffered most.
Making the discipline stick
Most record systems are built in week one and dead by month three.