We have more claims work than quantum people
The pipeline is the best it has ever been, and the measuring capacity to deliver it is not there.
What's happening?
Claims work arrives in waves, and the wave that fills the pipeline is the same one that breaks the resourcing. Turning work away gives a competitor a client you spent years winning. Stretching the team works exactly once, and the quality slip shows up in the next dispute. Hiring for the peak leaves the practice carrying the salary through the trough that follows.
Agency measurement resource rarely answers it either, because claims quantum is not commodity quantity surveying: the build-ups need someone who knows what an opposing surveyor and an adjudicator will do to them, and supervising a junior through that costs the very senior time it was trying to buy back.
The shape that works is senior capacity that flexes with the pipeline: scoped per engagement, delivered under your brand, gone when the wave passes.
The solution
Flex senior quantum capacity with the pipeline instead of the payroll.