We want to use AI on commercial work without getting burnt

The interest is legitimate - first drafts in minutes, long documents summarised, correspondence unblocked - and so are the stories that make directors nervous: confident answers with invented references, figures nobody checked, advice that reads well and is wrong. Stuck between the hype and the horror stories, most teams either freeze or freelance.

The distinction that matters is checkability. AI is at its safest in commercial work where its output is checkable and checked: a draft a human edits, a summary read against the source, a structure filled with your own verified numbers. It is at its most dangerous where fluency gets mistaken for accuracy - arithmetic nobody recomputes, contract interpretation nobody verifies, references nobody looks up. The guardrails are what turn the same tool from a liability into a time saving.

The guide sets them out use by use: where it helps, where it burns, and the check that belongs to each.

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