What happens if the team does not use the new system?
That risk is most of the job, which is why I sit with the people through real weeks until each of them runs their part without me.
Updated: 22 August 2026
The answer
A system nobody adopts is worse than no system, because everybody assumes the record is being kept while it quietly is not. So adoption is treated as the work itself rather than a training day bolted on the end. Each capture step is built to take less than a minute, inside tools the team already knows, because a step that takes longer stops happening in the first busy week. Then I sit beside the people who run each piece, through live valuations and real variations, until the awkward questions have been asked while somebody is there to answer them. And when someone routes around a step, that is read as evidence rather than disobedience: a step people avoid is usually a step built wrong, and it gets rebuilt rather than policed. Handover happens when the team runs the system without me, not when the configuration is finished.